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Refunds & returns

How can I return or exchange a product?

Defective items can be returned free of charge by the original purchaser within 180 days of receipt with a valid RMA. Items which are not defective are subject to the greater of a 20% restocking fee or return shipping fees. Items which are resold, do not qualify for RMA.

This policy covers items purchased through this website. Items purchased from the former ACustomArcade Etsy shop had a 30-day return policy and all support requests need to go through Etsy.

Can I get a refund?

Due to the nature of ACustomArcade products, we do not offer full refunds for non-defective items. Items can be returned within 15 days of the receipt of the item and will include a 20% restocking fee.

Why do you charge a restocking fee?

It may seem unfair to charge a restocking fee to return an item. But we don’t get refunds on our shipping charges, shipping materials, payment processing fees, etc. Changing your mind is fine, but don’t expect us to pay for it. We’re happy to answer any questions you have before making your purchase, and our products are highly reviewed on YouTube, Facebook, Reddit, and our former Etsy Shop.

I purchased one of your items used from another party and need help!

We will do our best to support you and you can find Documentation for our products online. However, any warranty applies to the original purchaser.